E-commerce chatbot
Automate customer support for your online store
Handle order tracking, shipping questions, returns, and product recommendations automatically. Give your customers instant answers while your team focuses on growing sales.
Responds instantly, 24/7
Stop losing sales to slow support
E-commerce customers expect instant answers. Without 24/7 support, you're leaving money on the table.
68% abandon carts
Customers leave when they can't get quick answers about shipping, sizing, or returns.
Tickets pile up
Your team spends hours answering the same 'Where's my order?' questions every day.
Off-hours = lost sales
International customers shop while you sleep. No support means no conversions.
Handle e-commerce support automatically
Chatsy learns your store's products, policies, and FAQs to deliver instant, accurate answers.
Track orders instantly
Connect to Shopify, WooCommerce, or any platform. Customers get real-time shipping updates without waiting.
Simplify returns
Guide customers through your return policy and process. Initiate returns and exchanges automatically.
Recommend products
Answer sizing questions, compare products, and suggest alternatives that match customer needs.
Share promotions
Proactively tell customers about active sales, discount codes, and special offers to boost conversions.
Resolve payment issues
Help customers with failed payments, refund status, and billing questions without human intervention.
Escalate when needed
Complex issues get routed to your team with full context. Customers never feel stuck.
Fewer support tickets
Always-on support
Average response time
Increase in conversions
Answer every question automatically
See how Chatsy handles the most common e-commerce support requests.
Customer asks:
"Where is my order? I ordered 3 days ago."
Chatsy responds:
"I found your order #12345! It shipped yesterday via USPS and is currently in transit. Expected delivery is Friday, March 15th. Here's your tracking link: [link]"
Customer asks:
"What size should I get? I'm usually a medium in other brands."
Chatsy responds:
"Our sizing runs slightly small. If you're usually a medium, I'd recommend going with a large for a comfortable fit. Check our size guide here: [link]. We also offer free returns if the fit isn't right!"
Connect to your e-commerce platform
Chatsy integrates with all major e-commerce platforms and tools in minutes.
Shopify
WooCommerce
Stripe
Zendesk
Intercom
API
Launch your e-commerce chatbot today
Join thousands of online stores using Chatsy to deliver instant customer support.
