Telecom chatbot
Slash support costs while improving satisfaction for every customer
Handle billing questions, troubleshoot issues, and manage accounts automatically—reducing call center load by up to 70%.
Responds instantly, 24/7
Stop bleeding money on repetitive support
Telecom support is expensive. Most calls are for issues that don't need a human.
High cost per call
Each support call costs $5-10, mostly for simple billing and account questions.
Long wait times
Customers wait 20+ minutes, tanking satisfaction scores.
High churn rates
Poor support experience drives customers to competitors.
Transform telecom customer service
Chatsy handles routine inquiries so agents can focus on complex issues.
Handle billing questions
Explain charges, process payments, and set up autopay automatically.
Troubleshoot connectivity
Walk customers through router resets, speed tests, and basic diagnostics.
Manage accounts
Help customers change plans, add services, and update account info.
Support device setup
Guide customers through setting up phones, modems, and equipment.
Check outages
Provide real-time outage info and estimated restoration times.
Escalate complex issues
Route technical problems to specialized support with full context.
Call reduction
Annual savings
Self-service
Higher CSAT
Resolve common telecom issues instantly
See how Chatsy handles typical customer inquiries.
Customer asks:
"My internet is slow. What's wrong?"
Chatsy responds:
"Let me help you troubleshoot. First, let's run a speed test—click here [link]. I'm also checking for outages in your area... No outages detected. Your current speed is 45 Mbps, which is below your plan's 100 Mbps. Let's try restarting your router. Unplug it for 30 seconds, then plug it back in. I'll wait."
Customer asks:
"Why is my bill $20 more than last month?"
Chatsy responds:
"I can explain that! Your bill increased because: 1) Your promotional rate ended ($15 difference) 2) One-time late fee from last month ($5). Good news—I can offer you a new promotion that brings your bill back down. Would you like me to apply a $10/month discount for the next 12 months?"
Connect to your telecom systems
Chatsy integrates with your existing billing and network management systems.
Billing
Network
CRM
Tickets
Provisioning
API
Cut support costs today
Join telecom providers using Chatsy to deliver better service at lower cost.
